Bahasa Indonesia Bilingual Customer Service Associate - Music Streaming Services

Sutherland · Mandaluyong City

New

Junior 🇬🇧 English

Job description

About the role

Sutherland is hiring a Bahasa Indonesia bilingual Customer Service Associate for its Music Streaming Services account with Shaw. The associate manages subscriptions, assists with account registration and handles cancellation requests so customers enjoy a seamless music experience. The position is full-time.

Key responsibilities

Provide bilingual customer support in English and Bahasa Indonesia across live and non-live channels
Handle email, chat and calls using the provided tools
Resolve customer issues and build rapport with consumers
Capture all required information accurately in the respective tools
Report what happens on emails, chats and calls to the supervisor or lead
Complete all tasks within the time specified and meet daily targets on the Key Result Areas
Follow company rules and regulations and the non-disclosure agreement

Required profile

At least 2 years of college completed, or high school graduate with relevant work experience
Excellent written and spoken English and Bahasa Indonesia
Good customer service and problem-solving skills

Questions fréquentes

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Source : ats:smartrecruiters

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Published 8 hours ago

Expires 1 month from now

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Sutherland

Mandaluyong City

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