Back Office (Non-Voice) Customer Service Representative
HCLTech · Taguig City
Job description
About the role
The Back Office (Non‑Voice) Customer Service Representative will support customers through non‑voice channels, handling inquiries, processing requests and ensuring accurate documentation while maintaining high service standards.
Key responsibilities
- Respond to customer queries via email, chat or ticketing systems.
- Process transactions, updates and documentation in line with company policies.
- Maintain data quality, track issues and follow up to resolution without phone interaction.
Required profile
- Strong written communication skills in English.
- Attention to detail and ability to follow established procedures.
- Customer‑focused attitude with a proactive approach to problem‑solving.
Required skills
What we offer
- Health Maintenance Organization (HMO) coverage.
- Coverage for three free dependents.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 1 week from now
31 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
HCLTech
Taguig City
Related job offers
-
Complaints Resolution Officer
Manila Water Company, Inc. Taguig City -
Chef d'équipe QA – RCM Healthcare BPO
AGS Health Taguig City -
Auditeur Qualité RCM Healthcare (BPO)
AGS Health Taguig City -
Healthcare Client Support Specialist
Metacom Careers Quezon City -
Outbound Sales Coach – Assistant Manager
TP Pasay