Application Support Specialist

About the role

Chevron is hiring an Application Support Specialist in Makati City, Philippines, to act as the primary point of contact for back-office business processes supporting Chevron gas stations across the North America region. The role covers front-end and back-end issues that stations face in their daily operations, including technical support, call handling and vendor coordination.

Key responsibilities

• Provide customer service and technical support, manage calls and resolve problems for company-operated, retailer-owned and marketer stations.
• Handle front-end and back-end issues affecting station operations and assist station personnel with basic back-office systems and peripherals such as printers, scanners, mobile devices and tablets.
• Ensure site-reported issues are resolved and escalate them when needed; initiate service dispatches with vendors of back-office systems, POS terminals, network devices and telephony services.
• Monitor issues, document problems and solutions, and record activity and communications in the team's case management system.
• Guide callers (store personnel and technicians) through troubleshooting quickly to keep stations running.
• Resolve about 90% of incoming problems through clear verbal instructions and provide training on back-office, POS, terminal and dispenser procedures.
• Analyze issues, prioritize them and support business programs such as loyalty rewards.
• Interface with Retail Marketing, Retail Data Quality Assurance, Retail Technology Support, COCO Technology and other Chevron groups.

Required profile

• Bachelor's degree in any field.
• Experience dealing with US clients; call center experience is a plus.
• Open to night shifts, weekend and holiday work for 24x7 team operation; relocation is not considered.
• Selected candidates work in the Philippines under the local payroll system and benefits.

Required skills

• Proficiency in MS Office applications.
• Good oral and written communication and presentation skills across a multicultural customer base.
• Strong interpersonal, organizational and leadership skills, with good analytical and problem-solving abilities.

What we offer

• Competitive salary, allowances, medical and optical reimbursements, and health care coverage for you and eligible dependents.
• Annual corporate incentive bonus, recognition and awards program, long-term savings plan and life insurance.
• Hybrid work model with several days per week working remotely from home.
• Career development through onboarding, training, mentoring and networking groups.