Administrative Associate – Clinic Operations

About the role

The Administrative Associate will be the first point of contact for patients at the TMC Clinic in Caloocan, ensuring a smooth and welcoming experience. You will support both patient care and clinic operations by handling inquiries, scheduling, and administrative tasks while maintaining high standards of safety and confidentiality.

Key responsibilities

• Greet patients upon arrival and assist with medical and diagnostic procedures.
• Answer phone calls, emails, and in‑person inquiries promptly.
• Schedule appointments, coordinate referrals to other TMC clinics, and secure necessary authorizations.
• Assist the cashier with receipts and invoices, and encode patient data for transactions.
• Apply appropriate discounts for HMO partners and act as their ambassador.
• Manage storage, release, and confidentiality of medical records in compliance with the Data Privacy Act.
• Monitor and order HMO forms, generate reports, and perform other ad‑hoc administrative tasks.

Required profile

• Strong attention to detail and accuracy in data entry.
• Excellent communication and customer‑service skills.
• Ability to work efficiently in a fast‑paced clinic environment.
• Understanding of HMO processes and medical record confidentiality.

Required skills

What we offer

• Opportunity to work in a reputable healthcare facility.
• Collaborative team environment focused on patient well‑being.