Account Manager (Payments Industry Association)

About the role

Hunt St helps Australian companies hire remote talent in the Philippines. This Account Manager role is filled directly by the client as an independent contractor, not through an agency. The client is a leading industry association bringing together banks, fintechs, payment providers and technology leaders to shape policy and build networks in the Asian payments ecosystem. The role is more senior than a typical virtual assistant position and focuses on member relationships and renewals.

The workplace is remote, with a schedule aligned to Australian business hours (about 9 AM - 5 PM, Monday to Friday) and flexible working as a contractor. Pay is $2,000 - $2,500 AUD per month.

Key responsibilities

• Manage relationships with existing members, including regular communication and follow-ups
• Build a consistent approach to member engagement and identify opportunities to increase involvement and support renewals
• Understand member needs, interests and priorities and follow up on relevant opportunities
• Communicate confidently with senior stakeholders across the payments industry
• Maintain accurate member records, contacts and engagement activity in relevant systems
• Use Zoho Backstage to manage member and event information, including attendee lists and RSVPs
• Support member events, roundtables and communications as needed
• Manage emails, follow-ups and member enquiries professionally and on time
• Use tools such as Microsoft 365, WhatsApp and the Zoho suite to manage communication, tasks and information
• Work independently, manage priorities and make sound decisions without close supervision
• Support the member onboarding process

Required profile

• At least 3 years of experience in account management, relationship management, customer success, membership, client services or a similar role
• Excellent written and verbal English
• Strong organisation, attention to detail and follow-through
• Proactive, self-motivated and comfortable working independently in a remote environment
• Success candidates must disclose any existing ongoing roles or client work and mark the engagement as "Independent Contractor" on their LinkedIn profile

Required skills

• CRM, membership, event management and productivity tools
• Experience with Zoho Backstage (or similar event management platform) is an advantage
• Experience in payments, fintech, financial services or an industry association is an advantage