Senior ServiceNow Technical Consultant – Remote (AU IT Consulting)

About the role

We are looking for a Senior ServiceNow Technical Consultant to join our AU IT Consulting team on a remote basis. The role involves end‑to‑end development, configuration and implementation of ServiceNow solutions for IT, employee and customer workflows.

Key responsibilities

• Develop, configure and implement ServiceNow modules (ITSM, CSM, HRSD, ITOM, GRC, ITBM) based on client requirements.
• Lead technical design workshops, capture requirements and produce solution design documents, including integration specifications.
• Build and test technical solutions, perform component integration testing and ensure quality documentation.
• Provide knowledge sharing, mentoring and guidance to junior consultants.
• Support sales and presales activities by creating proofs of concept, demos and opportunity qualification.
• Engage with senior client management, manage project risks, plan implementations and ensure high customer satisfaction.

Required profile

• 3‑5 years of hands‑on ServiceNow implementation experience.
• Certified Implementation Specialist (CIS) in at least two ServiceNow products.
• Self‑motivated, able to work independently or within a team, and meet tight deadlines.
• Strong stakeholder engagement and communication skills.

Required skills

• ServiceNow development, configuration and schema extension.
• Front‑end technologies: HTML, CSS, AngularJS, Java, JavaScript.
• Web‑service integration using REST, SOAP, XML, AJAX, HTTP.
• Experience with ServiceNow modules: ITSM, CSM, HRSD, ITOM, GRC, ITBM.