Pension Administration Assistant – UNJSPF Coordination

About the role

The Pension Administration Assistant will support IOM's pension administration functions in Manila, acting as a liaison between IOM staff, UN Joint Staff Pension Fund (UNJSPF) participants and HR personnel. The role ensures accurate participant data, compliance with UNJSPF requirements, and smooth processing of pension-related transactions.

Key responsibilities

• Collaborate with IOM‑UNJSPF participants and HR administrators to collect, verify and update participant records.
• Maintain UNJSPF numbers in the PRISM (SAP) system and request contract copies for eligibility checks.
• Extract data and generate reports from PRISM related to UNJSPF items.
• Communicate with participants to complete personal data forms and verify submitted information.
• Prepare and dispatch documentation and reports to UNJSPF, ensuring both electronic and physical filing systems are up‑to‑date.
• Track pending cases, monitor benefit payments, and follow up on incomplete or missing data.
• Draft routine administrative correspondence and maintain strict confidentiality.

Required profile

• University degree in Administration, Human Resources or a related field with at least three years of relevant experience, or secondary education with five years of experience.
• Experience in HR, administrative or finance functions related to social security or pension schemes, preferably within a UN environment.
• Strong analytical, problem‑solving and detail‑orientation skills.

Required skills

• SAP (PRISM) – data entry and reporting.
• Oracle – data verification and integration.