Customer Service Representative – Utility Account (Fresh Graduate)

About the role

We are seeking motivated, customer‑oriented fresh graduates to join our team as Customer Service Representatives for a utility account. This entry‑level position offers an excellent gateway into the BPO industry, with immediate start and full‑time, day‑shift work onsite in BGC, Taguig City.

Key responsibilities

• Handle inbound inquiries related to utility services, billing, and account issues.
• Provide accurate information and practical solutions to customers.
• Resolve customer problems promptly while maintaining professionalism.
• Document all interactions accurately in the company’s systems.
• Maintain high levels of customer satisfaction through excellent service.

Required profile

• Fresh graduate with a bachelor’s degree in any discipline.
• Strong verbal and written English communication abilities.
• Excellent interpersonal and customer‑service orientation.
• Basic computer literacy and navigation skills.
• Willingness to work full‑time onsite in BGC, Taguig City on a day‑shift schedule.
• Availability to start immediately.

Required skills

What we offer

• Competitive salary package.
• Paid training program.
• Clear career growth opportunities within the company.
• Supportive work environment.
• Day‑shift schedule.