Customer Service Representative – Japanese Speaker (Asia)

About the role

3M is seeking a Japanese‑speaking Customer Service Representative to support its CBG Asia operations. You will manage end‑to‑end order processes, resolve customer issues, and collaborate with internal teams to ensure timely delivery.

Key responsibilities

• Perform end‑to‑end order management using SAP, Salesforce and customer portals.
• Maintain customer master data, part numbers and critical specifications.
• Investigate missed OTIF deliveries and resolve simple to moderately complex issues.
• Communicate proactively with internal teams and customers regarding order status.
• Coordinate with stakeholders to handle line‑stop or AOG situations.
• Meet KPIs and SLAs, create basic reports and support continuous‑improvement projects.
• Provide administrative support and recommend alternatives to meet account needs.

Required profile

• Bachelor’s degree.
• Minimum 1 year of experience in customer service, supply chain, logistics or related field.
• Fluent Japanese (spoken and written) and proficient English.
• Ability to work independently under general supervision.

Required skills

• SAP
• Salesforce
• Customer portals
• Basic analytical skills
• Lean methodology basics