Customer Service Associate – Level 1 (Order Management)
Bosch Group · Tauig
Job description
About the role
We are looking for a Customer Service Associate – Level 1 to handle order management tasks for Bosch Service Solutions. The role involves responding to customer inquiries, processing orders and ensuring accurate data across systems while working in a UK‑time zone shift schedule.
Key responsibilities
- Follow up on customer calls and respond to email inquiries promptly.
- Process orders, forms, and claims while providing product and service information.
- Maintain and update customer databases and material master data.
- Perform B2B system updates and upload processing.
- Research information using available resources and resolve customer complaints.
Required profile
- At least 1 year of customer service experience.
- Excellent spoken and written English.
- Strong attention to detail and accuracy.
- Ability to work in a diverse environment and as a team player.
- Willingness to work onsite in the UK timezone with shifting schedules.
Required skills
- Knowledge of SAP.
- Experience with Salesforce.
- Proficiency in Microsoft Excel, Word and Outlook.
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Published 1 week ago
Expires 1 month from now
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Bosch Group
Tauig
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