Customer Service Agent (Call Center) – Davao

About the role

We are looking for a motivated Customer Service Agent to join our call‑center team in Davao. You will handle inbound calls, assess customer needs and provide timely, friendly solutions while maintaining quality standards.

Key responsibilities

• Manage incoming customer calls and assess their needs.
• Guide customers and resolve issues using critical thinking and service skills.
• Maintain acceptable call lengths while staying informative and helpful.
• Meet productivity, quality, and campaign goals.
• Escalate complex issues appropriately.
• Demonstrate a professional, positive demeanor representing the company.
• Utilize departmental resources, policies and procedures.
• Perform any other duties as assigned.

Required profile

• High school graduate with at least 6 months call‑center experience, or a college student with two years of study.
• Willingness to work night‑shift rotating schedules.
• Strong integrity, attention to detail and a team‑player attitude.
• Responsibility for personal learning and development.

Required skills

• Strong command of the English language.

What we offer

• Opportunity to develop customer‑service expertise in a fast‑paced environment.
• On‑site training and career progression pathways.