Contact Center Transformation Consultant – Nice CXOne

About the role

We are seeking an experienced Contact Center Transformation Consultant to design, implement, and optimize Nice CXOne solutions for our clients. The role involves leading end‑to‑end CCaaS and Conversational AI projects, integrating Generative AI, and ensuring seamless stakeholder collaboration.

Key responsibilities

• Manage project workload and deliverables using strong project‑management skills.
• Create business cases and oversee solution deployment.
• Design and deliver Nice CXOne solutions, including CCaaS and Conversational AI.
• Integrate Generative AI into customer‑experience platforms.
• Engage stakeholders to resolve issues, mitigate risks, and align expectations.
• Stay current on emerging contact‑center technologies and trends.

Required profile

• 8+ years of experience in project management or a technically relevant role.
• Proven background in the contact‑center or telephony industry.
• Successful delivery of at least one CCaaS/Conversational AI implementation.
• Strong understanding of customer‑experience processes and operations.
• Experience integrating Generative AI into CX solutions.
• Ability to manage stakeholder expectations and resolve issues.

Required skills

• Nice CXOne platform expertise.
• CCaaS and Conversational AI solution design.
• Generative AI integration.
• API integrations, Java, and Web Services.
• Orchestration platforms for contact‑center solutions.
• Contact‑center infrastructure knowledge.

What we offer

• Health insurance.
• Retirement benefits.
• Access to learning and development resources, including leadership, technical, and personal training.
• Flexible working environment.
• Company‑provided certifications and trainings.