Email & Chat Assistant – Retail Support (Entry Level)

About the role

We are looking for an enthusiastic Email & Chat Assistant to join our retail support team. This entry‑level position is ideal for candidates who want to start a career in customer service and enjoy helping shoppers resolve their inquiries.

Key responsibilities

• Handle customer inquiries, issues, and complaints via email and chat in a professional manner.
• Escalate complex concerns to senior staff to ensure timely resolution.
• Accurately document all interactions, transactions, and order details in the system.
• Stay up‑to‑date with company policies, procedures, and product information.
• Support a positive, team‑oriented work environment.
• Perform basic troubleshooting tasks when required.

Required profile

• Completed high school education or equivalent; college students are welcome.
• No prior experience required; a willingness to learn is essential.
• Ability to work on‑site and attend in‑person interviews.

Required skills

What we offer

• On‑site work environment with team support.
• Training and development opportunities for career growth.