Administrative Assistant – Collections Department

About the role

We are looking for a detail‑oriented Administrative Assistant to join our Collections Department. You will provide essential clerical support, ensuring smooth collection processes and accurate record‑keeping. This position offers a stable office environment with standard working hours.

Key responsibilities

• Provide general administrative support to the collections team.
• Prepare and send collection letters and statements.
• Maintain and update customer account information.
• Handle inbound and outbound calls regarding outstanding payments.
• Track and report on collection statuses and outstanding accounts.
• Schedule and coordinate meetings for the collections team.
• Prepare documentation for payment arrangements.
• Liaise with customers and internal departments to resolve account issues.
• File, scan, and organize documents accurately.
• Support other administrative tasks as needed.

Required profile

• Proven experience as an administrative assistant or in a similar role.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.
• Attention to detail and accuracy.
• Experience in collections or finance is a plus.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Office‑based role with standard working hours.
• Occasional overtime may be required to meet deadlines.