Travel Consultant – Midnight Shift

About the role

Trip.com Group is looking for a dedicated Travel Consultant to join its 24/7 customer service team on a full‑time midnight shift. You will support corporate travelers by handling their booking inquiries across multiple channels.

Key responsibilities

• Manage client travel booking inquiries via email, phone, and chat.
• Provide exceptional service attitude while addressing travelers’ questions.
• Maintain strong relationships with clients’ travel managers and travelers.
• Offer optimal travel plans and recommendations that balance cost, time, and convenience.
• Handle booking, modification, and cancellation of air tickets, hotels, car rentals, airport transfers, railways, and related services.

Required profile

• Diploma or higher qualification.
• At least 1 year of experience in a travel management or B2B (group service) company.
• Strong understanding of the business travel industry.
• Ability to work closely with team members and business leaders to gather requirements.
• Willingness to assist clients in face‑to‑face consultations when needed.

Required skills

• Experience operating a Global Distribution System (GDS), preferably Amadeus.

What we offer

• Opportunities for global career growth within a rapidly expanding travel platform.
• Encouragement of internal transfers and global job rotation programs.
• Learning programs for leadership, soft skills, and professional expertise.
• Flexible work arrangements and a vibrant, inclusive company culture.