Service Desk Supervisor (Onsite)

About the role

KMC Solutions is seeking an onsite Service Desk Supervisor for its Pasig City office. This full‑time position will lead a newly created Service Desk team and be responsible for launching the Intelligent Swarming support model. The role reports to the IT leadership and works directly with end‑users to ensure efficient incident resolution. The role is a full‑time, on‑site position located in Pasig City, Metro Manila. It falls under the Information & Communication Technology sector, specifically within team leadership. Candidates will be part of KMC Solutions' effort to enhance its support operations. The position is classified as a full‑time, on‑site role within the Information & Communication Technology sector. The successful candidate will help KMC Solutions improve its support operations through the Intelligent Swarming model.

Key responsibilities

• Lead the newly created Service Desk team on‑site.
• Launch and oversee the Intelligent Swarming support model.

Required profile

• Proven experience in supervising or leading a Service Desk environment.
• Strong understanding of Intelligent Swarming or similar collaborative support approaches.

Required skills