Operations Manager

About the role

We are seeking a full-time Operations Manager to be based in Makati (or Parañaque) and serve as the operational backbone of Tokyo Glam Philippines. You will oversee day-to-day execution across multiple salon locations, ensuring that every client experience meets our Japanese-standard quality.

Key responsibilities

• Lead and manage branch teams across several locations, fostering consistent performance and a positive salon culture.
• Oversee daily operations including scheduling, staffing, service delivery and client experience.
• Allocate and prioritize workloads to ensure efficiency, balance and coverage.
• Monitor team performance through regular check-ins, feedback and timely resolution of underperformance.
• Develop, refine and implement systems, processes and workflows to support scalability.
• Track branch productivity and report findings to the founder and leadership team.
• Coordinate with suppliers to maintain smooth administrative and operational processes.
• Create and enforce company policies that protect the brand and uphold standards.
• Maintain confidentiality and professionalism in all internal operations and client matters.

Required profile

• 2–3 years of proven experience in operations management.
• Strong communication and interpersonal abilities.
• Experience in the beauty or service industry is a plus, but not mandatory.

Required skills

• Operations management
• Team leadership
• Process improvement
• Performance monitoring
• Supplier coordination