Operations Manager – Dayshift – CX & Back Office

About the role

Acquire Intelligence is looking for an Operations Manager to lead its Customer Experience (CX) and Back Office functions on a dayshift basis in Pasig City, Philippines. The role focuses on overseeing daily operational activities to ensure smooth service delivery and high customer satisfaction. The successful candidate will be responsible for driving efficiency, supporting team members, and ensuring that back‑office processes align with the company’s quality standards.

Key responsibilities

• Manage day‑to‑day operations of the CX and back‑office teams during the dayshift.
• Coordinate with staff to maintain consistent service standards.
• Monitor workflow and address operational issues promptly.
• Ensure compliance with internal policies and external regulations.
• Track performance metrics and report to senior management.

Required profile

• Proven experience in operations management within a call‑centre or customer‑service environment.
• Strong organizational and leadership abilities.
• Ability to work collaboratively with cross‑functional teams.

Required skills

What we offer

• Competitive salary
• Dayshift schedule
• Weekends off
• Full‑time, on‑site position
• A dynamic work environment that encourages career growth and fun