Non-Voice Customer Service Representative (Fresh Graduates)

About the role

We are looking for enthusiastic fresh graduates to join our team as Non-Voice Customer Service Representatives. In this position you will handle customer inquiries, complaints, and support requests through chat and email, ensuring a high level of satisfaction without using phone calls.

Key responsibilities

• Respond to customer inquiries via chat, email, or messaging platforms.
• Provide accurate information on products, services, orders, or accounts.
• Resolve customer concerns professionally and efficiently.
• Document all interactions and transactions accurately in the system.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Required profile

• Recent graduate or fresh graduate willing to start a career in customer service.
• Strong written communication skills in English.
• Ability to handle multiple chat or email conversations simultaneously.
• Professional attitude and attention to detail.

Required skills