Language Resource – Japanese

About the role

The role supports end‑to‑end processes by leveraging Japanese language expertise to ensure accurate communication, high‑quality service delivery, and operational excellence. You will enable cross‑market collaboration, maintain service quality, and support business continuity through effective language support and process execution.

Key responsibilities

• Contribute to the success of the assigned end‑to‑end service by delivering function KPIs and SLAs while utilizing Japanese language expertise.
• Serve as a language expert, ensuring accurate and professional communication across stakeholders.
• Perform daily operational activities accurately and timely based on assigned processes and scope.
• Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews.
• Support continuous improvement initiatives and process standardisation across markets.
• Execute identified business and internal controls in compliance with company policies.
• Implement PDP plans in collaboration with the Line Manager.

Required profile

• Fluent in English and Japanese (native‑level or JLPT N1‑N3).
• At least 1 year of relevant work experience.
• Willingness to work on shifting schedules based on business requirements.

Required skills

• Working knowledge of SAP.
• Proficiency with Microsoft Office applications.