Junior Support Analyst

About the role

We are seeking a Junior Support Analyst to join our on‑site team in Pasig City, Metro Manila. The role focuses on delivering expert technical support and troubleshooting to customers through our ticketing system and phone communications, ensuring issues are resolved efficiently.

Key responsibilities

• Provide expert technical support and troubleshooting to customers via ticketing and phone, responding to incoming tickets, diagnosing problems, and guiding users through step‑by‑step solutions.

Required profile

• Entry‑level professional eager to grow in a global technology environment, with a strong desire to develop technical expertise and advance their career.
• Willingness to work on‑site in a collaborative team setting, contributing to shared goals and learning from experienced colleagues.

Required skills

• Technical support – ability to assist users with software and system issues.
• Troubleshooting – skill in identifying root causes and implementing effective fixes.

What we offer

• Career growth opportunities within a global tech environment, providing a clear path for professional development.
• Hands‑on experience with technical support processes and software tools, allowing you to build practical skills.
• A collaborative team that encourages learning, knowledge sharing, and continuous improvement.