Investigation Officer - Pampanga

About the role

We are looking for an Investigation Officer to support fraud prevention and case management across the organization. In this role you will handle end‑to‑end investigations, analyse digital and operational evidence, and work closely with internal teams to mitigate risks and support legal actions when needed.

Key responsibilities

• Manage cases received through the shared mailbox and hotline.
• Conduct initial investigations of cases triggered or received from other departments.
• Gather all data required for end‑to‑end investigations.
• Provide technical support to investigation, litigation and forensic analysts to collect, preserve, process, analyse and interpret digital evidence from open sources such as social media.
• Investigate assigned cases at various risk levels and implement fraud‑prevention programs, policies and investigation plans.
• Conduct covert and overt investigations, surveillance and counter‑surveillance.
• Represent the company in prosecution and litigation of cases as required.
• Coordinate with internal departments for risk‑mitigation strategies and manage business intelligence (mystery shopping).

Required profile

• Bachelor’s degree in criminology or a related four‑year course.
• Law‑enforcement or military background preferred.
• At least three years of investigation experience, preferably in finance, banking or security.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint