D365 Customer Engagement Business Analyst (Remote)

About the role

We are looking for a D365 Customer Engagement Business Analyst to join our team remotely. You will work closely with stakeholders to understand business needs and translate them into effective Dynamics 365 solutions.

Key responsibilities

• Gather and document business requirements for Dynamics 365 Customer Engagement projects.
• Configure and customize CRM solutions to meet functional specifications.
• Support system integrations with other enterprise applications.
• Identify and drive process improvements using Dynamics 365 capabilities.
• Collaborate with developers, testers, and end‑users throughout the project lifecycle.

Required profile

• Demonstrated experience as a Business Analyst working with CRM platforms.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills to interact with both technical and non‑technical stakeholders.
• Ability to work independently in a remote environment.

Required skills

• Dynamics 365

What we offer

• Competitive compensation package aligned with your skills and experience.
• 20 days of annual leave for flexible time management.
• Comprehensive HMO coverage, including a free dependent from Day 1.
• Full‑time remote work arrangement.