Customer Service Representative

About the role

We are looking for a dynamic professional to develop and deliver training programs that enhance product knowledge, communication skills, leadership, and customer service excellence for both new hires and existing team members.

Key responsibilities

• Design, develop, and deliver comprehensive training programs covering product specifics, new features, and promotions.
• Assess training needs, identify performance gaps, and create targeted training interventions.
• Collaborate with management, clients, and other departments to stay current on product updates.
• Create and maintain training materials such as presentations, handouts, e‑learning modules, and surveys.
• Prepare and submit training reports to stakeholders.
• Evaluate training effectiveness and continuously improve program content.
• Monitor industry trends and best practices to keep training programs up‑to‑date.

Required profile

• Proven experience as a Product Trainer or in a similar training role.
• Excellent communication, presentation, and interpersonal abilities.
• Strong knowledge of adult learning principles and training methodologies.
• Ability to design, develop, and deliver engaging training sessions.
• Strong organizational and time‑management skills.
• Bachelor's degree in a related field.

Required skills

What we offer

• Opportunity to shape training programs for a growing organization.
• Collaborative environment with cross‑functional teams.
• Professional development and continuous learning.