Customer Care Associate
NTT DATA North America · Quezon City
Job description
About the role
As a Customer Care Associate you will act as the brand’s first point of contact, delivering exceptional service and ensuring every interaction is enjoyable for the customer.
Key responsibilities
- Assess and respond to customer needs, recommending appropriate solutions with sound judgment.
- Handle inquiries and complaints, providing accurate and professional assistance.
- Document each interaction, update call history, and coordinate with third parties as needed.
- Stay up‑to‑date on product and program information through continuous learning.
Required profile
- Passion for customer satisfaction with prior experience in a customer‑facing role, preferably in food or retail.
- Strong oral and written communication skills, including typing, spelling and grammar.
- Professional, empathetic and caring conversational style with ability to handle sensitive issues.
- Flexibility to work any shift, Monday‑Sunday, 8 am‑12 am EST.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 16 hours ago
Expires 1 month from now
10 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
NTT DATA North America
Quezon City
Related job offers
-
Operations Manager – Technical Support
ibex Quezon City -
Call Center Representative – Travel Account
Caldwell Communications Quezon City -
Operations Manager – Retail (Cubao, QC)
ibex Quezon City -
Customer Care Support – Australian Retail (Office‑based)
ConnectOS Mandaluyong -
Customer Service Representative – Iloilo
Tap Growth ai Iloilo