Workforce Officer – Onsite (Shifting Schedule)

About the role

The Workforce Officer will be based onsite in Alabang and will manage shifting schedules for a large pool of tele‑operators. This role ensures that staffing levels align with real‑time operational demand, supporting the call centre’s service delivery goals.

Key responsibilities

• Execute workforce plans to guarantee the right number of tele‑operators are available at the right time.
• Monitor daily call volume trends and adjust staffing schedules accordingly.
• Coordinate with operations managers to anticipate peak periods and plan shift coverage.
• Maintain accurate records of shift allocations, attendance, and overtime.
• Generate regular reports on workforce utilization and present insights to senior management.

Required profile

• Strong analytical mindset with attention to detail.
• Excellent communication skills for cross‑functional coordination.
• Ability to work in a fast‑paced, shift‑based environment.
• Proactive approach to problem‑solving and process improvement.

Required skills

What we offer

• Competitive compensation package.
• Opportunities for career growth within a leading BPO provider.
• Dynamic onsite work environment with a supportive team.