Virtual Assistant
Mohammad Nazmul · Manama
New
Remote
Direct recruiter
Freelance
Remote
Senior
200 - 270 USD/month
🇬🇧 English
Customer Service
Cybersecurity Fundamentals
Ticketing Systems
Email & Chat Communication
Problem Solving
Attention to Detail
Time Management
English Proficiency
Job description
Missions
- Handle daily client communications via email, chat and video calls.
- Provide first‑line cybersecurity assistance, including phishing detection and password resets.
- Maintain and update knowledge‑base articles and SOPs.
- Coordinate with technical teams to resolve escalated security incidents.
- Monitor client accounts for suspicious activity and generate reports.
Profil recherche
- Excellent written and verbal English communication skills.
- Basic understanding of cybersecurity principles (phishing, malware, VPN).
- Proficiency with ticketing systems (e.g, Zendesk, Freshdesk).
- Strong organizational abilities and attention to detail.
- Customer‑focused mindset with a proactive problem‑solving attitude.
Ce que nous offrons
- Fully remote work with flexible hours.
- Competitive salary and performance bonuses.
- Continuous training in cybersecurity and client‑service tools.
- Supportive, multicultural team environment.
- Opportunities for career growth into senior support or security analyst roles.
Join us and become the trusted voice that safeguards our clients while delivering exceptional service.
Questions fréquentes
Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Mohammad Nazmul.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Le contrat proposé est un Freelance basé à Manama.
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Mohammad Nazmul
Manama