Travel Operations Specialist

About the role

We are seeking an experienced Travel Operations Specialist to join a premium travel and lifestyle services provider. The role involves managing complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. You will work in a fast‑paced environment, handling multiple priorities while ensuring operational excellence.

Key responsibilities

• Book and manage air travel using GDS platforms such as Amadeus, Galileo, or Sabre, handling fare rules, ticket exchanges, reissues, cancellations, and itinerary changes.
• Coordinate hotel, villa, transportation, dining, and experience reservations, researching supplier availability, rates, and options.
• Monitor upcoming departures, proactively identifying operational issues before they affect clients.
• Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages to clients.
• Support active travelers during schedule changes, disruptions, and other operational matters.
• Assist with travel documentation and visa‑related research.
• Generate and track client invoices, reconcile supplier payments and commission records, and maintain accurate booking records within CRM systems.
• Support reimbursement processing and travel‑related accounting tasks.
• Build and maintain strong relationships with travel suppliers and service partners, coordinating confirmations, payments, special requests, and follow‑ups.

Required profile

• Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple bookings and deadlines simultaneously.
• Excellent written and verbal English communication skills.

Required skills

• Proficiency with GDS platforms (Amadeus, Galileo, Sabre).
• Strong command of Microsoft Office, especially Outlook.
• Experience using CRM systems for booking records and documentation.