Trainer (US/UK/AU Collections Account)

About the role

We are looking for an experienced Trainer to deliver both virtual and face‑to‑face training for our collections teams operating in the US, UK and Australia. The role focuses on enhancing the performance of call‑center agents handling banking‑related collections, ensuring they follow best practices and regulatory standards.

Key responsibilities

• Design, develop and deliver training programs for collections agents across multiple regions.
• Facilitate virtual instructor‑led sessions and in‑person workshops.
• Assess training effectiveness through feedback, coaching and performance metrics.
• Collaborate with operations and compliance teams to keep training content up‑to‑date.
• Maintain training records and produce regular reports for management.

Required profile

• 2‑4 years of experience in collections, banking operations, or call‑center environments in the US, UK or Australia.
• Proven experience delivering training in a shared‑services or call‑center setting.
• Strong communication, coaching and feedback skills.
• Ability to adapt training methods for virtual and face‑to‑face delivery.

Required skills