Trainer – Pioneer AU Account

About the role

We are seeking a passionate Trainer to join our Pioneer AU Account team. The role focuses on onboarding, refresher training, and continuous learning initiatives for our operations staff, helping them improve performance in a fast‑paced environment.

Key responsibilities

• Conduct onboarding and refresher training sessions for employees.
• Facilitate engaging classroom and virtual training programs.
• Support upskilling initiatives and knowledge‑enhancement activities.
• Identify learning gaps and provide coaching or training recommendations.
• Assist in creating and updating training materials, guides, presentations, and e‑learning content.
• Monitor trainee progress and give feedback to support performance improvement.
• Conduct post‑training assessments and track training effectiveness.
• Ensure training documentation aligns with operational requirements.
• Collaborate with Operations, QA, and HR teams to support business goals.
• Participate in calibration sessions and team meetings as needed.

Required profile

• At least 1 year of experience in Training, Learning & Development, Coaching, or a related role.
• Experience facilitating training sessions in a BPO, shared services, or similar environment.
• Strong communication and presentation skills.
• Willingness to work onsite at Entec 2, Angeles, Pampanga.
• Ready to start immediately.

Required skills

What we offer

• Day‑shift schedule.
• HMO coverage from Day 1 (Maxicare) plus two free dependents.
• 24 paid time off days (13 unused leaves can be encashed).
• Group life insurance.
• Gym membership discount.
• Free mental‑health consultations.
• Access to Premium LinkedIn Learning.
• All government‑mandated benefits.