Technology Services Delivery Lead

About the role

Manulife Global Solutions is looking for an IT Service Delivery Lead to join its Global Technology team. You will lead assigned technology teams and take accountability for day-to-day service delivery outcomes, making sure priorities are managed, deliverables are completed and service level commitments to the In-Market Business Partners are met.

Key responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet agreed service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored and completed on time.
• Lead teams supporting enterprise technology services such as application support, software development, data platforms, data engineering, cybersecurity, information security or technology risk management.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks and address service delivery challenges.
• Promote a collaborative, inclusive and accountable team environment that supports continuous improvement.
• Provide leadership and guidance to team members, clarify expectations, remove blockers and escalate risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency and service quality.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting enterprise applications, application development, production support, data management or data engineering, and/or cybersecurity, information security or technology risk management.
• Experience managing delivery priorities, resource planning, operational risks, service reporting and continuous improvement.
• Amenable to a hybrid setup with onsite presence three times per week.

Required skills

• Strong stakeholder management and team leadership skills.
• Strong verbal, written and presentation communication skills.
• Ability to quickly learn and adapt to new technologies, tools and ways of working.
• Knowledge of Azure environments is an advantage.