Technical Support Specialist I

About the role

We are looking for a Technical Support Specialist I to provide end‑user desktop support under supervision. The role involves installing, configuring, and troubleshooting desktop systems, workstations, and network issues while supporting occasional trade‑show setups.

Key responsibilities

• Resolve end‑user desktop issues, including hardware, printers, and peripheral devices.
• Install and configure software and hardware, perform daily backups, and liaise with third‑party vendors.
• Support trade‑show technical setups, which may require periodic travel.
• Monitor IT infrastructure, identify failures or degradations, and use monitoring tools for event correlation.
• Troubleshoot hardware, software, telecommunications, and business applications as assigned.
• Perform any other duties as required.

Required profile

• Bachelor's degree in an IT‑related field (e.g., Computer Science, Information Technology).
• Strong aptitude for technology, problem‑solving, and learning fast‑paced environments.
• Excellent communication and interpersonal skills.
• Willingness to work a shifting schedule, including weekends, holidays, and twice‑weekly onsite presence.
• Ability to take calls and provide chat support.

Required skills

• Hardware and software installation and troubleshooting.
• Basic understanding of software monitoring tools.
• Knowledge of backup procedures.
• Proficiency with Microsoft Windows and Office 365.
• Fundamental IT troubleshooting skills.

What we offer

• Country‑specific benefits package.