Team Lead – Solar Campaign

About the role

We are looking for an experienced Team Lead to manage a high‑performing group of customer service agents dedicated to our Solar Campaign. In this role you will coach, monitor performance, and ensure quality standards are met while driving operational results.

Key responsibilities

• Conduct weekly one‑on‑one coaching sessions to discuss performance, career development and individual goals.
• Provide regular feedback based on client and Operations Management recommendations, ensuring KPI accountability.
• Perform team audits and evaluate recorded customer interactions to maintain ClearSource quality standards.
• Communicate updates, process changes and important information accurately and promptly.
• Monitor and analyze team metrics such as attendance, productivity, quality and attrition.
• Develop strategies for case assignments and workload distribution to meet client targets.
• Participate in meetings, calibrations, training sessions and upskilling activities with Operations Management.
• Foster a positive, high‑performance culture through coaching, recognition and continuous improvement.

Required profile

• 2–3 years of experience as a Team Leader in a BPO environment.
• Prior experience handling a Solar Campaign.
• Strong leadership, coaching and people‑management abilities.
• Excellent communication and problem‑solving skills.
• Proven track record managing KPIs, quality, productivity and attendance metrics.
• Ability to thrive in a fast‑paced, performance‑driven setting.

Required skills