Team Lead – End User / Service Desk Technical Support
FPT Software · Makati City
Job description
About the role
The Team Lead for End User / Service Desk Technical Support will oversee the daily operations of the service desk, ensuring timely and effective resolution of user issues. This role combines leadership with hands‑on technical support to maintain high service standards.
Key responsibilities
- Lead and mentor a team of service desk analysts, fostering a collaborative environment.
- Monitor ticket queues, prioritize incidents, and ensure compliance with service level agreements.
- Coordinate with other IT departments to resolve complex technical problems.
- Develop and implement standard operating procedures for end‑user support.
- Generate reports on service desk performance and recommend improvements.
Required profile
- Proven experience in service desk or technical support environments.
- Demonstrated leadership and team‑management abilities.
- Strong communication skills and customer‑service orientation.
Required skills
What we offer
- Competitive HMO and life‑insurance coverage from day one.
- Company‑sponsored in‑house trainings and certifications.
- Flexible hybrid working arrangement.
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Published 1 month ago
Expires 2 days from now
39 views · 0 interested
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FPT Software
Makati City