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This job expired on 04/09/2026. It no longer accepts applications.
Team Lead – Customer Service
Straive · Paranaque
Job description
About the role
We are looking for an energetic Team Lead to oversee a voice‑based customer service team. In this role you will ensure that service level agreements are consistently met while fostering a supportive environment that encourages professional growth.
Key responsibilities
- Lead and motivate the team to meet customer expectations and SLA targets.
- Provide regular feedback and development opportunities to improve skills and performance.
- Manage daily workflows and monitor interactions to maintain high service standards and policy compliance.
Required profile
- College graduate or at least a second‑year college student.
- Minimum 1 year of experience in a team‑lead position.
- At least 6 months of voice‑account customer service experience.
- Excellent written and oral communication skills.
Required skills
- Proficiency in Microsoft Excel.
- Proficiency in Microsoft Word.
- Strong attention to detail when tracking team performance metrics.
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Straive
Paranaque