Spanish Bilingual IT Help Desk Engineer

About the role

We are looking for a Spanish‑Bilingual IT Help Desk Engineer to provide first‑line technical support to our international client base. The role involves troubleshooting, system administration, and ensuring a high level of service for end‑users across multiple time zones.

Key responsibilities

• Deliver remote and on‑site support for Windows workstations and servers.
• Manage user accounts, groups, and permissions in Active Directory and Microsoft 365.
• Configure and maintain DNS, DHCP, and TCP/IP networking services.
• Support Microsoft Exchange mailboxes and troubleshoot email issues.
• Assist with SQL Server queries and basic database tasks.
• Maintain VMware vSphere environments and perform VM provisioning.
• Execute backup and restore operations while following IT security best practices.

Required profile

• Fluent in both written and spoken Spanish and English.
• 2–3 years of experience in IT Help Desk or End‑User Support.
• Proven experience supporting international clients (US, AU, or other regions).
• Strong customer‑service orientation and effective troubleshooting skills.
• Prior experience in a Managed Service Provider (MSP) environment is a plus.

Required skills

• Microsoft Windows Server 2016/2019
• Active Directory & Microsoft 365 Administration
• DNS, DHCP & TCP/IP
• Microsoft Exchange
• SQL Server
• VMware vSphere
• Backup technologies
• IT security best practices