Service Officer

About the role

The Service Officer supports the Service Manager in daily branch operations, ensuring smooth vault and ATM cash handling, compliance with banking regulations, and high‑quality customer service. This position is based at the Ayala Vicente Madrigal location and focuses on risk mitigation, productivity, and cross‑selling initiatives.

Key responsibilities

• Assist the Service Manager with vault, ATM cash level monitoring and tellering functions.
• Ensure strict compliance with BSP/AMLA regulations, internal policies, and external rules.
• Execute service tasks that drive deposits, fees, and revenue through cross‑selling and referrals.
• Identify and eliminate errors or irregularities to protect the bank’s reputation and financial assets.
• Maintain productivity and administrative standards within set guidelines and budgets.
• Coach and mentor Service Associates to meet performance expectations.

Required profile

• Four‑year degree in Business, Service Management or a related field.
• Strong knowledge of bank policies, procedures, and branch operations.
• Ability to stay organized, focused, and motivated under high‑pressure situations.
• Sales or marketing experience in a banking environment is an advantage.

Required skills

What we offer

• Opportunity to develop a career in banking operations.
• Exposure to regulatory compliance and risk management.
• Supportive team environment with coaching and mentorship.