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This job expired on 19/07/2026. It no longer accepts applications.
Service Officer
RCBC · Makati
Job description
About the role
The Service Officer ensures strict implementation of bank policies, BSP/AMLA regulations and other external rules while delivering excellent customer service. This role supports business objectives and is based at the Ayala Vicente Madrigal, Perea branch.
Key responsibilities
- Support the Service Manager in managing branch operations, focusing on vault/ATM cash levels, vault operations and tellering functions.
- Ensure compliance with all regulatory and internal policies and procedures.
- Analyze and execute service tasks aimed at increasing deposits, fees, and revenue from bank products, including cross‑selling and referrals.
- Manage risk by eliminating errors, lapses, or irregularities that could lead to reputational or financial loss.
- Maintain service standards through fast turnaround, error‑free processing and total client satisfaction.
- Oversee productivity and administrative matters within set guidelines, policies, budgets and limits.
- Coach and mentor Service Associates to ensure proper training and performance.
Required profile
- At least a four‑year graduate degree in business or a service‑industry‑oriented course.
- Extensive knowledge of bank policies and procedures for branch operations.
- Sales or marketing experience in a bank is an advantage.
- Ability to stay focused, organized and motivated under high‑stress situations.
Required skills
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RCBC
Makati