Service Officer

About the role

The Service Officer ensures strict implementation of bank policies, BSP/AMLA regulations and other external rules while delivering excellent customer service. This role supports business objectives and is based at the Ayala Vicente Madrigal, Perea branch.

Key responsibilities

• Support the Service Manager in managing branch operations, focusing on vault/ATM cash levels, vault operations and tellering functions.
• Ensure compliance with all regulatory and internal policies and procedures.
• Analyze and execute service tasks aimed at increasing deposits, fees, and revenue from bank products, including cross‑selling and referrals.
• Manage risk by eliminating errors, lapses, or irregularities that could lead to reputational or financial loss.
• Maintain service standards through fast turnaround, error‑free processing and total client satisfaction.
• Oversee productivity and administrative matters within set guidelines, policies, budgets and limits.
• Coach and mentor Service Associates to ensure proper training and performance.

Required profile

• At least a four‑year graduate degree in business or a service‑industry‑oriented course.
• Extensive knowledge of bank policies and procedures for branch operations.
• Sales or marketing experience in a bank is an advantage.
• Ability to stay focused, organized and motivated under high‑stress situations.

Required skills