Service Engineer - HVAC Maintenance and Repair

About the role

Trane Technologies, a global provider of climate solutions for buildings, homes and transportation, is hiring a Service Engineer based in Paranaque City. The role works on-site five days a week and covers maintenance and repair of equipment and other Trane products, including corrective and preventive maintenance and after-sales technical support.

Key responsibilities

• Handle projects assigned by the Team Leader and coordinate and update customers on maintenance, repairs and other service matters.
• Supervise a small team and encourage cooperation across the team and the wider organization.
• Ensure the team follows policies and procedures, KPIs, Service Level Agreements and quality standards to satisfy customers.
• Collect and analyse daily statistical data to evaluate team efficiency, guide resource allocation and drive service improvements.
• Support the Service Operations Manager in developing processes and systems for continuous improvement.
• Ensure compliance with Environmental, Health and Safety (EHS) programs and keep the workplace safe.

Required profile

• Bachelor's degree from a 4-year college or university, or equivalent HVAC/R field experience.
• At least 3 years of HVAC work-related experience.
• Excellent problem-solving and technical skills, with a strong customer-service orientation.
• Good written and verbal communication, flexibility in work habits and schedule, and the ability to stay calm with difficult people.
• Able to transfer technical knowledge to team members and understand the need for confidentiality and policy compliance.