Service Desk / Store Helpdesk (Project‑Based)

About the role

This is a three‑month, project‑based position providing service‑desk support for café and store points of contact. You will handle inbound and outbound communications, resolve technical incidents, and ensure smooth operation of POS/PMS applications.

Key responsibilities

• Complete extensive training on the café domain and POS/PMS applications.
• Answer inbound calls and respond to emails or chat inquiries from cafés and stores.
• Verify customer accounts and follow POS/PMS incident handling procedures.
• Create and manage incidents in the Client/Cognizant ticketing tool.
• Gather detailed information, search documentation, and coordinate with SMEs when needed.
• Track tickets to resolution and close them promptly.
• Escalate issues when a timely solution is not available.

Required profile

• High school graduate.
• Minimum six months experience as a Technical Service Representative, IT Help Desk, IT Service Desk, or BPO Customer Service Representative.
• Willingness to work in a short‑term, project‑based environment.

Required skills

• Knowledge of POS and PMS applications.
• Familiarity with ticketing tools (Client/Cognizant).
• Strong verbal and written communication in English.

What we offer

• Clear career paths and continuous learning opportunities.
• Collaborative culture with strong benefits and work‑life balance.
• Exposure to global accounts that impact millions of users.