Service Desk Analyst
Unisys · Manille
Job description
About the role
The Service Desk Analyst provides support for hardware, software, client and COTS applications, as well as network and user administration. They answer moderately complex questions, resolve incidents, and support L1 agents.
Key responsibilities
- Answer moderately complex questions following guidelines and using judgment based on experience.
- Support hardware, software, client and COTS applications, and perform network and user administration.
- Escalate complex problems to resolver teams or vendors.
- Utilize problem‑solving and analytical skills to resolve challenging incidents.
- Assist L1 agents with day‑to‑day client incidents, requests, and queries.
Required profile
- High School Diploma or GED required.
- Technical certification or Associate Degree may be required.
- 1–2 years of experience in a similar service desk or technical support role.
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Published 3 hours ago
Expires 1 month from now
4 views · 0 interested
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Unisys
Manille