This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Service Associate (Bank Teller)
RCBC · Quezon City
Job description
About the role
The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations, while supporting the branch’s business objectives through excellent customer service.
Key responsibilities
- Maintain service standards such as acceptable wait times, turnaround times and error‑free transaction processing.
- Support process‑improvement initiatives and technology implementations across all branch systems.
- Engage clients professionally, delivering a high‑quality customer experience.
- Perform delegated administrative functions in an organized, systematic manner.
Required profile
- Graduate of any 4‑year degree program; fresh graduates are welcome.
- Ability to handle complex situations, make efficient decisions and manage time effectively.
- Strong controlling, monitoring and security‑awareness skills.
- Empathetic, compassionate and service‑oriented with a commitment to quality and accuracy.
Required skills
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RCBC
Quezon City