Senior Manager, Order to Cash

About the role

Fresenius Medical Care is looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management and customer master data. The role leads a team of O2C professionals, partners with key stakeholders and champions process improvements and automation to improve cash flow, efficiency and customer experience. The schedule is night shift, with flexibility to adjust hours when business needs require, and the work setup is hybrid (3 days onsite).

Key responsibilities

• Lead and oversee end-to-end O2C operations, including credit management, billing, collections, cash application, disputes and customer master data.
• Manage, coach and develop the O2C team while fostering a collaborative, high-performing culture.
• Partner with Finance, Sales, Credit, Customer Service and IT to resolve operational issues and improve process execution.
• Monitor key O2C metrics such as DSO, aging, bad debt provisioning, collection effectiveness and cash application performance.
• Identify and lead process improvement, automation, systems migration and transition initiatives.
• Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy and enhance customer experience.
• Ensure compliance with company policies, SOX requirements and applicable regulations.
• Manage escalations and communicate O2C performance, risks and improvement initiatives to senior stakeholders.

Required profile

• Bachelor's degree in Finance, Accountancy, Commerce or a related field, or equivalent relevant experience.
• 12-15 years of experience in Order to Cash or a related finance function, with at least 5 years in an O2C managerial role.
• Proven experience leading teams and driving process improvements, systems migrations or operational transitions.
• Strong English communication skills.
• An accounting, finance or O2C-related certification is an advantage.

Required skills

• Strong knowledge of O2C processes, especially collections, credit management, invoicing and cash application.
• Proficiency in Microsoft Excel and other MS Office applications.
• SAP experience is an advantage.