Senior IT Support Analyst – End User Services

About the role

The Senior IT Support Analyst will provide hands‑on infrastructure, PC and end‑user support across all business units in the Philippines. The role involves both L1/L2 troubleshooting and collaboration with global IT teams on project implementations.

Key responsibilities

• Deliver L1/L2 support for desktop, mobile hardware, standard applications, Zoom video conferencing, IP phone, and user onboarding/off‑boarding.
• Assist the IT Manager with daily operations such as backup tape management, patch deployments, AV updates and start‑of‑day checks.
• Install, support and troubleshoot Microsoft operating systems and related products.
• Provide first‑level support for internally developed and vendor‑provided business applications, including Bloomberg, IRESS and CRM tools.
• Manage software and hardware inventory and ensure security and compliance in the end‑user computing environment.
• Collaborate with global IT teams on testing, upgrades, migrations and other project tasks.

Required profile

• Bachelor's degree or higher in Information Technology or a related discipline.
• Minimum of 4 years of IT experience in financial services, preferably within investment‑banking or trading environments.
• Strong end‑user focus, excellent communication and interpersonal skills.
• Ability to handle conflicting priorities, work under pressure and operate both autonomously and within a small team.
• Proficient written and spoken English.

Required skills

• Microsoft Windows operating systems and related products.
• Zoom video‑conference support.
• IP‑phone and voice‑technology troubleshooting.
• Bloomberg, IRESS and other market‑data platforms.
• CRM and internal trading applications.
• Network connectivity troubleshooting.
• Datacenter management basics.
• Backup tape management, patch deployment and AV updates.