Senior Analyst, Technology Account Management

About the role

Mastercard is seeking a Senior Analyst for Technology Account Management to support key customer relationships in the Philippines. The role blends strong technical knowledge with customer‑centric engagement, driving successful delivery and ongoing operation of technology solutions.

Key responsibilities

• Manage end‑to‑end technology and operational relationships with assigned customers, acting as a trusted partner.
• Collaborate with Sales and Customer Success teams to ensure high service quality and customer satisfaction.
• Execute project elements, track incidents, and coordinate with internal technical teams for timely resolution.
• Escalate complex or high‑risk issues appropriately and support release communications and customer readiness activities.
• Engage customers regularly through in‑person and virtual channels, providing performance insights and identifying improvement opportunities.
• Maintain accurate technical documentation and contribute data‑driven insights for Quarterly Operational Reviews.

Required profile

• Seasoned individual contributor with strong technical knowledge and customer engagement experience.
• Proven ability to work cross‑functionally, solve problems, and improve customer outcomes.
• Experience mentoring junior team members and contributing to continuous improvement.

Required skills