Salesforce Platform Technical Analyst

About the role

Manulife is looking for a Salesforce Platform Technical Analyst (Salesforce Administrator) in Quezon City to help enhance its Salesforce platform and support the delivery of exceptional customer experiences. The role covers administration, configuration and support, and supports operational efficiency and innovation.

Key responsibilities

• Provide Salesforce admin support, including user administration and password resets.
• Manage incident triage and technical support for Salesforce production issues.
• Coordinate tasks and change tickets for external app upgrades.
• Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
• Perform system maintenance and seasonal release tasks such as refresh, sandbox creation/deletion, site switch, certificate renewal and Salesforce integrations.

Required profile

• Minimum of 3 years of experience as a Salesforce Platform and Application Administrator.
• Experience in Salesforce platform maintenance and organization health checks.
• Amenable to working at UP Ayala Technohub (Quezon City).
• Amenable to a hybrid setup (3 days a week onsite) and to night shifts.

Required skills

• Strong configuration skills, including flows, automation, reports and dashboards.
• Ability to read Apex code; writing Apex is an advantage.
• Preferred: experience in large-scale Salesforce implementation projects, deployment and sandbox management, issue and ticket management, knowledge of Salesforce integrations and external app upgrades, and strong communication with business stakeholders.