Salesforce Business Analyst

About the role

The Global Retail Distribution Enablement function supports the delivery, adoption and continuous improvement of initiatives across the Selling Tools portfolio, working with Sales Leadership, Technology, CRM and Platforms, Learning and Development, Marketing, Business Intelligence and other stakeholders. The Salesforce Business Analyst combines Salesforce administrator-level knowledge with business analysis capability to support business requirements, solution design, platform configuration and stakeholder alignment. Immediate readiness is required: the incumbent must be able to navigate Salesforce architecture and configuration independently from Day 1.

Key responsibilities

• Assess business needs, gather and clarify requirements and turn them into practical technical or system solutions.
• Apply Salesforce administrator knowledge across objects, relationships, security, page layouts, field types, automation and platform constraints.
• Partner with business and technology stakeholders on solution design, validation, decisions, dependencies, risks and implementation readiness.
• Coordinate Selling Tools portfolio activities such as milestones, timelines, deliverables and action items.
• Support change management, enablement, launch readiness, knowledge materials and post-launch reinforcement.
• Maintain and analyse adoption dashboards, engagement measures, seller feedback and recurring reports.
• Maintain portfolio documentation, decision logs, risk and issue trackers and operational standards.
• Escalate gaps, risks, dependencies and decisions requiring business or technology ownership.

Required profile

• Bachelor's degree in Business Administration, Commerce, Communications, Organizational Change, Marketing, Human Resources, Technology or a related discipline, or equivalent education and experience.
• 3 years of relevant experience in Salesforce administration, business analysis, sales enablement, business operations, project coordination, change management or a related discipline.
• Amenable to night shift and a hybrid setup (3 days a week onsite in Quezon City).
• Day 1 Salesforce administrator-level knowledge and ability to work independently with business and technology partners.
• Ability to analyse adoption, readiness and performance information and communicate insights.

Required skills

• Strong understanding of Salesforce administration, security, permissions, data handling and configuration governance.
• Strong working knowledge of Microsoft Office, especially PowerPoint, Excel, Teams and SharePoint.
• Preferred: experience with a Selling Tools portfolio, JIRA, Power BI, Salesforce Administrator certification, and business analysis, project management or change management certifications.