Sales Training & Capability Manager

About the role

The Sales Training & Capability Manager will lead the design, delivery and monitoring of competency development programs for the salesforce. This role ensures field readiness, coaching effectiveness and overall sales execution by aligning initiatives with the GHC Skills/Capability Framework.

Key responsibilities

• Deliver and facilitate training programs to strengthen salesforce skills and commercial capabilities.
• Lead onboarding and Individual Training Programs (ITPs) to ensure new‑hire field readiness.
• Conduct field immersions and coaching sessions to identify gaps and drive performance improvement.
• Implement and oversee the Field Coaching Report (FCR) process.
• Coach and develop ASMs, NSMs and field teams to enhance leadership and execution.
• Drive consistent adoption of coaching standards, tools and commercial excellence processes.
• Monitor training effectiveness, coaching quality and field execution performance.
• Track and report on salesforce capability development and readiness.
• Manage LMS content, including training modules, materials and assessments.
• Conduct Training Needs Analysis (TNA) and continuously improve programs based on field insights.

Required profile

• Graduate of a four‑year course, preferably science‑related.
• Willingness to perform up to 70% field work on a nationwide basis.
• Minimum 5 years of experience in the healthcare industry, preferably with sales leadership, people management or marketing experience.
• At least 3 years of training or teaching experience, with knowledge of adult learning principles.

Required skills