Roster Clerk – Community Support Services

About the role

We are looking for a detail‑oriented Roster Clerk to join our Clark office. The role supports the delivery of community‑based health and aged‑care services by managing the schedules of support professionals and nurses, ensuring that client needs are met efficiently.

Key responsibilities

• Maintain and update the roster of support professionals, nurses and other care staff in the IT scheduling system.
• Coordinate daily shift assignments in line with assessed client needs, availability of staff and company policies.
• Assist coordinators with after‑hours roster requests and provide timely responses to client and staff inquiries.
• Document all client‑related and staff‑related events accurately in the system.
• Participate in quality improvement programs, accreditation processes and continuous‑improvement initiatives.
• Build and sustain professional relationships with support staff to promote retention and stability.
• Ensure compliance with procedural and cost‑effectiveness requirements.

Required profile

• Prior experience in a rostering or scheduling role, preferably within disability, aged‑care or community health settings.
• Strong interpersonal, communication and negotiation abilities.
• Understanding of best‑practice service delivery in health‑related sectors.
• Ability to work collaboratively with internal and external customers.

Required skills

• Proficiency in using an IT scheduling system and maintaining accurate data records.

What we offer

• Full‑time, onsite position with regular Monday‑Friday hours (7:00 AM – 4:00 PM PHT).
• Opportunity to contribute to high‑quality community support services.
• Professional development within a global organization operating across multiple regions.