Reserve Officer – Banking Service Manager

About the role

The Reserve Officer steps in as the absentee Business Center personnel, ensuring seamless banking operations and strict adherence to regulatory standards. This role supports business objectives through high‑quality customer service and operational excellence, primarily based in Calamba.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller during their absence.
• Conduct compliance reviews on cases assigned by the Regional Service Head.
• Perform ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer responsibilities as directed by the District Service Head.
• Process Business Center transactions within prescribed limits, approvals, and authorities according to bank policies and regulatory guidelines.

Required profile

• At least a four‑year degree in Business or a service‑industry‑oriented course.
• Extensive knowledge of bank policies, procedures, and branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Willingness to be assigned to different branches within the area of assignment.

Required skills

What we offer

• Opportunity to develop expertise in banking compliance and operations.
• Exposure to multiple branch locations for broader experience.